You've got questions, and we've got answers! Click the arrows on the right to reveal answers to all your burning questions about our new ticketing system and mobile entry.
2021 tickets will be 100% digital! No paper tickets will be distributed for this year's tournament. Which is great news - this means your entry to the tournament grounds will be as contactless as possible and will hopefully help everyone move through the gate quicker.
No, all tickets and parking passes are digital and only accessible via your mobile device. Your phone is your ticket. Make sure it is charged and that your ticket is readily available once you get on the tournament grounds. If you need help accessing you ticket, please click here.
That can usually be solved by turning your screen brightness to the highest setting. If that doesn't work, your ticket can be validated by having the ticket taker manually enter your ticket number directly into the scanner. We will have support staff on the grounds to help - don't worry!
Look, we get it... we forget to charge our phones too. Simply come to the box office on the day you'll be using your ticket, present your photo ID, and verify either your email address or mobile phone number. At that point, we'll verify that you are the ticket holder of record and provide a ticket resolution.
YEP! But it's super easy... when they click the "accept tickets" button in the email notification they will be prompted to set up an account then or login using an existing one.
You can reclaim tickets by cancelling the transfer as long as they haven't already been accepted by the recipient. Please be careful to enter your contact's email address or mobile phone number accurately when transferring tickets. Once a ticket has been claimed by the recipient, the tickets cannot be returned or recalled from the new ticket recipient. In the event that this happens, please contact the tournament office by phone or email: firstname.lastname@example.org or 309.762.4653.
Yes, but you cannot transfer a ticket after the ticket has been scanned for entry into the John Deere Classic.
No, screenshots of tickets won't be valid when they get scanned. Screenshots and PDF/paper tickets will not be valid for admission at the Main Gate. Any guests arriving to TPC Deere Run with a screenshot/PDF/paper ticket will be directed to the box office and will need to provide photo identification to verify that they are the ticket owner of record.